About Help Desk
Our work doesn't end with the sale of our system to an agency - It only begins!
Prior to installation, our customer support personnel will liaise with agency staff to ensure a smooth cutover to the system and enrol agency staff for training courses. Our accounts trainers will also work with your accounts staff, with minimum interruption, in the process of conversion to our Back Office System.
After installation, our designated customer support executive will visit and maintain telephone contact with your office to offer on-going advice and support. And, of course, our experienced Help Desk staff are always on hand to assist you.
We have a dedicated line for Help Desk, operating from 0900 to 1830 on weekdays and 0900 to 1330 on Saturday. For any software or hardware related problem, call us on 2868 1177 and our Help Desk staff are here to quickly diagnose and resolve most problems right away.
A team of service technicians is also on standby and, if necessary, can be quickly dispatched to the agency's office to fix any problem. We realize that time is of the essence in your business and therefore, high priority is placed on resolving any problems with the minimum of delay.
