About Help Desk
Our work doesn't end with the sale of our system to an agency - It only begins!
Prior to installation, our customer support personnel in association with agency staff will ensure a smooth cutover to the system, correct input of client and other data and registration of designated staff on Compass and Worldspan training courses. Our accounts trainers will also work with your accounts staff to give instruction and guidance in converting to the Compass accounting modules, with the minimum of disruption.
After installation, our designated customer support executive will visit and maintain telephone contact with your office to offer on-going advice and support. And, of course, our experienced Help Desk staff are always on hand to assist you.
Any software or hardware related problem or query is reported to the Help Desk (manned 0900 -1800 weekdays and 0900 - 1300 Saturdays) who can quickly diagnose and usually resolve most problems right away.
A team of service technicians is also on standby and, if necessary, can be quickly dispatched to the agency's office to fix any problem. We realize that time is money and therefore, great emphasis is placed on resolving any problems with the minimum of delay.
