Airline Corner
CI SMS/EMAIL - reminder (26 Aug 10)
PR - Must input Pax title (31 Jul 0)
PR Requirement - Input of Passenger Title
Please include the passenger title (MS/MR/MSTR/MIST) when booking and ticketing. Per PR procedure, passenger gender is a requirement, hence it is important that the title be included in the name field of the PNR, as well as the ticket.
Non-inclusion of the passenger title slows down the check-in process due names have to amended. This may eventually cause flight delays and inconvenience to passengers on queue.
2010.
Queue to CO for Rates and fare enquiries (28Sep09)
Please be advised that Continental Airlines has set up a PNR ‘queuing’ system for rates and fare enquiries with immediate effect. Send your PNRs to the following CO queues and you will receive response from CO’s rate desk within 24 hours. Please retrieve the PNR the following day to view the fare information in remarks field.
QEP/CO0/20
For immediate assistance on fare enquiries for travel within 48 hours, please call Reservations office at 3198 5777
Thank you!
Continental Airlines Reservations
New ticket deadline after PNR split (26Jan10)
Be advised by HX/UO, new ticket deadline of the “Mother PNR” may not be generated to the agents after PNR split . Please contact their reservation office for the new ticket deadline.
UO/HX - effective use of GDS Policy (23Nov09)
For additional information, Click HERE to download details
CX / KA Married Segment OD violation (10 Sep 09)
This refers to the continuous efforts of Cathay Pacific/Dragonair (CX/KA) to control their yield in Married Segments/ Origin & Destination.
CX/KA will be implementing O&D Violation System Check globally with immediate effect.
CX/KA will cancel bookings that have been separated / unbundled (agents change class/cancel) from an initial bundled sell, whether married or not.
They are strongly advised not to abuse CX/KA’s O&D Violation Policy.
EK re-charges the GDS Wastage Costs to the agency
Please be advised that Emirates will recharge the monthly “GDS Recoverable Wastage Costs”
to all travel agencies. This charge is to recover the fees paid for the unproductive segments from the GDS.
Click HERE to download details
MH Problem on Auto TTL (NOV10)
Dear Agent,
MH is not sending the “HX” messages upon Ticket Time Limit expiry and cancelling of PNR. Therefore the bookings are still active in the GDS system.
In view of the problem, please advise all your colleagues to issue the ticket before the deadline.
Malaysia Airlines will not compromise on the ignorance and failure to observe
the above instruction will not be held responsible for any inconvenience as
the result of failure to observe the above information.
Please Click HERE to download MH Newsletter for details.
AI CRS Guildeline (11 Oct 10)
Dear all,
Enclosed, please find AI CRS Guildeline for which recommend Do's and Dont's for using GDS booking Terminals at Travel Service Provider locations (travel agencies) for Air India & Indian Airlines
flights.
We would appreciate if you could disseminate the information to of all Travel Agencies who are using your GDS.
Regards
Benny Singh
Sales Manager
Air India
MH - Final reminder (28 Sep 10)
1. Remove the HX/NO/UC/UN booking code
2. Do not create any booking with an Invalid/Fake/Fictitious Names.
3. Do not create any Duplicate Bookings
4. Failure to do so, MH may restrict your travel agents to book MH flights from any GDSs.
5. Do not create bookings with Minimum Connection Time (MCT) violation
6. Max 7 MH Eticket can be issued per transaction
Click HERE to download MH newsletter for details.
Cathay Pacific and Travelport Announce Multi-Year Marketing Agreement (17 Aug10)
Hong Kong-based carrier and GDS provider sign major global deal Cathay Pacific Airways and Travelport, a leading provider of critical transaction processing for the global travel industry, announce a marketing agreement that will provide all Galileo, Apollo and Worldspan-connected travel agents with efficient access to the airline’s fares and content.
The five-year deal provides Travelport’s extensive network of travel agency customers worldwide access to Cathay Pacific’s fares and inventory of flights, with full booking functionality. The agreement takes effect immediately.
"We are delighted to renew our agreement with Cathay Pacific which ensures that all Travelport-connected agents will have unprecedented access to fares from this leading international carrier. The new deal also seals parity for travel agency users in Asia and worldwide,” said Simon Nowroz, Managing Director, Asia Pacific Travelport GDS.
"Both parties have been focused in finding a cost-effective arrangement that provides the greatest benefit for our travel agency partners. The latest deal offers comprehensive access to Cathay Pacific’s fares, functionality and content available to travel agents today,” said Clarence Tai, General Manager Sales & Distribution, Cathay Pacific.
The agreement with Cathay Pacific is the latest example of Travelport’s strategy of securing content agreements and reaffirms the value of its global distribution platforms for airlines. Other recent airline renewals include British Airways, Emirates and Etihad.
Dragon Air/KA ET Revalidation (17Feb09)
KA ET Revalidation (17Feb09)
With immediate effect Dragon air (KA) will follow the same ET Revalidation practice as Cathay Pacific (CX).
Step 1. Report ticket number again by manual entry.
---------ie. 3S1N1.1 TKNM0432222222222
Step 2. 3OSI KA ET
Step 3. ER (End Transaction)
SQ allow only the issuing agent to display ETR (7 Jan 09)
SQ ETR display (7Jan09)
SQ allow only the issuing agent to display SQ ETR. If an non-issuing agent, they will then check if the ET was issued by the same GDS requesting for the display. If the GDS code is from Travelport i.e. 1G/1V/1P, they will allow the agent to display the ET even if the IATA number does not match that of the issuing agent.
Travelport will then perform the authorization checks, as is done currently, to ensure that only authorized agents are able to view the ET.
In essence, this will not change current work processes or existing bridge and branch/selective agreements in place and will allow our Helpdesks teams to maintain their capability to display ETRs of agents. However, this change will impact migrated agents from one GDS to another GDS in that only the issuing agent will be allowed to display the ET i.e. migrated agents’ branch offices/agencies will no longer be able to display the ETs issued by another branch/agency.
This change will be implemented on 7 January 09.
CX & KA GDS / CRS Booking and TicketingPolicy (17DEC08)
Dear Trade Partners
We are pleased to inform you that we have consolidated our existing GDS and CRS Booking and Ticketing Policy into one document as attached for your easy reference.
This policy would take into effect from 01 January 2009. We sincerely seek for your understanding and cooperation to stick to this policy.
Should you have any enquiry, please contact our Sales Team.
Thank you for your attention.
Yours faithfully
For and on behalf of
CATHAY PACIFIC AIRWAYS LTD
GSA for HONG KONG DRAGON AIRLINES LTD
Joyce Ma
Agency Sales Manager, HK
/jt
,
Encl
CX - now supports Reverse Exchange in 1P (7 Oct 10)
Worldspan is pleased to announce Cathay Airlines opened the Reverse/Cancel Exchange functionality in Worldspan. Hence, you can void a reissue ticket through Worldspan.
For more information see:
>INFO ET EXCHREV(
>HELP ETEXCHREV(
