General News
Worldspan Security Notification
近日網路上發現疑似Travelport的虛假電郵，以系統升級為名取得客戶的資料。請勿使用login、email、sine in及密碼登入任何不明來曆的網站及小心可疑電郵。若有任何查詢，請與我們聯絡。
Travelport has been made aware of possible fake email via web-based requests for customer details. The email is requesting confidential customer information; such as email, customer sine in and password. All Travelport GDS customers should pay extra attention when opening email-based requests for information,
Please click here for the fraud email image.
Please click here for offical notice from IATA.
Emirates re-charges the GDS Wastage Costs to the Agency
Please be advised that Emirates will recharge the monthly "GDS Recoverable Wastage Costs" to all travel agencies. This charge is to recover the fees paid for unprodcutive segments from the GDS.
Click here to download (EK Re-charges the GDS Wastage Costs to the Agency).
中華航空 (CI) - 新追位熱線： 2843-9556
CI - Renewal of Push Waiting List Hotline
由即日開始，中華航空的追位熱線改為2843-9556，或發電郵至hkgrrci@ china-airlines.com。
The push waiitng list hotline for CI will be changed to 2843-9556 or email to hkgrrci@china-airlines.com with immediate effective.
For more details, please Click here to download.
KE - Customer Service Enhancement - Child Meal Request
Korean Air offers child meal to children over 2 years and less than 12 years of age.Please refer to attached file reservation details.
For more details, please Click here to download.
CI- Onboard Cabin Aisle Chair
As different aircraft type may have different limitations in wheelchair accommodation.In order to extend intensive service. All travel agents are suggested to contact CI reservation office for any wheelchair service arrangment after creation of bookings in your own CRS system.
For more details, please Click here to download.
CI-SMS/EMAIL for Flight Irregularity
With immediate effect, China Airlines/Mandarin Airlines will inform passengers for any flight irregular 72 hours prior to departure. CI & AE will auto send SMS/Email with traditional Chinese or English. Please insert below in order to facilitate CI/AE system:-
CTCM - 3 OSI CI(AE) CTCM TPE 866 - 0912345678 MR HO
CTCE - 3 OSI CI (AE) CTCE TPE JULIECHOU//CHINA-AIRLIENS.com
For more details, please Click here to download.
MH Restricts Seat Selection from GDS Booking
With effective from 21 Nov 11, Malayasis Airlines (MH) will restrict seat selection request from GDS booking for the following class
MHSmart - K,M
MHBasic - L,V,S
MHLow - N,Q,O
For more details, please Click here to download.
Turkish Airlines Debit Memo/ Booking Policy
Effective from 27 February 2006, non-productive bookings have been subject to debit memos, which reflected the segment / cancellation fee billed to TK by the GDS ,with an additional processing fee.
As of 03 October 2007, TK will charge 35 EUR flat fee to all booking practices listed in Article II-Booking Procedures .We urge all Travel Service Provider reservation staff to strictly follow procedures and regrettably non-compliance of these rules will result with debit to the service provider. Travel Service Provider will also be prohibited from selling Turkish Airlines inventory.
For more details, please Click here to download (TK Debit Memo/Booking Policy).
Travelport and TravelSky Sign Joint Development Agreement
Travelport and TravelSky Sign Unprecedented Joint Development Agreement to Develop Advanced Airline Technology
Travelport, the business services provider to the global travel industry, and TravelSky Technology Limited, the leading provider of information technology solutions for China's air travel and tourism industries, announced an unprecedented joint product development agreement focused on advanced Passenger Service Systems technology for airlines worldwide. The first project under this agreement is a collaboration on a new and innovative Master Seat Maps module – which applies marketing and customer value to the physical seat characteristics of a given aircraft.
Click HERE to download the press release.
Use *PSI template to complete the SFPD data (Posted on : 25 Oct 10)
As a reminder, the TSA Secure Flight program takes effect on November 1, 2010. To ensure minimal service disruption for your travelers, we are introducing our Secure Flight Passenger Data (SFPD) service which will inhibit ticketing for non compliant itineraries beginning November 1, 2010. This date has been brought forward significantly from the February 2011 date we previously advised.
Please use *PSI template to complete the required information, ie Pax Name, DOB, document Type, Document No., Expiry Date etc.
Click HERE to download*PSI format guide.
