About Help Desk
Our Commitment Doesn't End with a Sale -- It Begins There:
At TicTas, we believe the sale of our system is just the first step in a lasting partnership - we understand the importance of reliable support to your business. That's why we don't just sell you a system -- we partner with you to ensure your ongoing success. Apart from the Travelport+ GDS traditional usage, we pride ourselves for the provision of comprehensive support for integrating Travelport's Universal API (uAPI) into your travel applications. Here's how we ensure a seamless experience:
Pre-Implementation Support:
We ensure a seamless transition to our system with:
Dedicated customer support personnel working closely with your staff.
Enrollment in specialized training courses.
Experienced accounts trainers working with your accounting staff for a smooth conversion to our Back Office System.
Post-Installation Support:
Enjoy continuous support through:
Designated Customer Support Executive visits to offer advice and support.
Our Travelport+ Help Desk assistance for software or hardware issues are available from 9:00 AM to 10:00 PM on weekdays, and from 9:00 AM to 1:30 PM on Saturdays at +852 2868 1177.
Immediate dispatch of our skilled service technicians to resolve any issues quickly and effectively.
Our skilled service technicians are on standby and can be dispatched to your office to resolve any issues quickly and effectively.
Travelport uAPI Expertise:
We help you unlock the content you need to scale your business with Travelport's micro-services APIs, making it easier and faster to develop your applications. We provide training and support to get you up and running quickly with this industry-standard API and the tools and support you need to create efficient and engaging travel applications.
In your business, time is critical and cost must be carefully managed. That's why we prioritize resolving any problems with efficiency and accuracy, ensuring minimal disruption to your operations.
