Training Schedule
Ticketing /Exchange/Void/Auto Refund
31OCT2025(FRI)
Time: 14:00 – 17:30
Enrollment Closed Date: 24OCT2025
Instructor: Eva Luk
Online Course Content :
PART I : TICKET ISSUE
1. PRINTER LINKAGE
2. FARE STORE
3. CHANGE/DELETE TICKET MODIFIERS STORED IN PNR
4. VOID TICKET
PART II : EXCHANGE/REISSUE TICKET
1. REISSUE PROCEDURE
2. EVEN EXCHANGE
3. ADD COLLECT
4. REFUND DUE
PART III : AUTO REFUND
1. AUTO REFUND (NON-CREDIT CARD PAYMENT)
2. AUTO REFUND (CREDIT CARD PAYMENT)
3. AUTO REFUND (MULTI-PAYMENT)
Language : Mandarin
